Returns
Eligibility: You have 14 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items: Custom orders, commissioned pieces, and any personalized items are non-returnable. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error are not eligible for return.
How to Return
Contact Us: Before returning an item, please contact us at [insert email address] with your order number and reason for return.
Return Authorization: Once your return request is approved, we will provide you with a return shipping address.
Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Inspection: Once we receive your return, we will inspect the item and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Processing Time: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as items with obvious signs of use, items not in their original condition, or items missing parts not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert email address] with your order number and details of the defect or damage.
Late or Missing Refunds
Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Next Steps: If you’ve done all of this and you still have not received your refund yet, please contact us at [insert email address].
Contact Me
If you have any questions about our Return and Refund Policy, please contact me.